System Center 2012 | How to install and configure System Center 2012 Services Manager (SCSM2012)

Hi all,

 

Before You install System Center 2012 Service Manager, let's go thoe requirement first!

What's System Center Services Manager 2012?

System Center Service Manager 2010 SP1 (SCSM) is an integrated platform for automating and adapting IT Service Management best practices, such as those found in Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL), to your organization’s requirements. SCSM provides built-in processes for change control and incident and problem resolution. Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory® Domain Services (AD DS). Service Manager delivers integration, efficiency, and business alignment for your IT services.

The hardware and software requirements described in this section are based on the following system environment and conditions:

  • Up to 20,000 users, with up to 40 to 50 IT analysts providing concurrent support. Up to 50,000 users and up to 80 to 100 IT analysts can be supported if 32 gigabytes (GB) of memory is installed on the servers running Microsoft SQL Server.
  • Up to 20,000 supported computers, assuming up to 10 to 12 configuration items (installed software, software updates, and hardware components) per computer. Up to 50,000 computers can be supported if 32 GB of memory is installed on the servers running SQL Server.
  • 5,000 incidents per week with three months of retention, for a total of 60,000 incidents in the Service Manager database for the 20,000-computer configuration, and 2.5 times that for the 50,000-computer configuration.
  • 1,000 change requests a week with three months of retention, for a total of 12,000 change requests in the Service Manager database for the 20,000-computer configuration, and 2.5 times that for the 50,000-computer configuration.

What's you need System Requirements for System Center 2012 - Service Manager ?

Hardware Requirements

The following table lists the recommended hardware requirements for the individual parts of Service Manager. These computers can be physical servers or virtual servers.

Hardware requirements table

Service Manager database

Dual Quad-Core 2.66 gigahertz (GHz) CPU

8 gigabytes (GB) of RAM for 20,000 users, 32 GB of RAM for 50,000 users (See the Hardware Performance section in this guide.)

80 GB of available disk space

RAID Level 1 or Level 10 drive*

Service Manager management server

Dual Quad-Core 2.66 GHz CPU

8 GB of RAM for 20,000 users, 16 GB of RAM for 50,000 users (See the Hardware Performance section in this guide.)

10 GB of available disk space

Service Manager console

Dual-Core 2.0 GHz CPU

2 GB of RAM

10 GB of available disk space

Data warehouse management server

Dual-Core 2.66 GHz CPU

8 GB of RAM for 20,000 users, 16 GB of RAM for 50,000 users (See the Hardware Performance section in this guide.)

10 GB of available disk space

Data warehouse databases

Dual Quad-core 2.66 GHz CPU

8 GB of RAM for 20,000 users, 32 GB of RAM for 50,000 users (See the Hardware Performance section in this guide.)

400 GB of available disk space

Self-Service Portal: Web Content Server

Dual Quad-Core 2.66 GHz CPU

8 GB of RAM for 20,000 users, 16 GB of RAM for 50,000 users (See the Hardware Performance section in this guide.)

1 GB of available hard disk space

Self-Service Portal: SharePoint Web Parts

Dual Quad-Core 2.66 GHz CPU

8-core, 64-bit CPU for medium deployments**

8 GB RAM recommended

80 GB free hard disk drive space

Source

Software requirements table

Service Manager management server

One of the following operating systems:

  • The 64-bit edition of Windows Server 2008 R2 with Service Pack 1 (SP1) Standard or the 64-bit edition of Windows Server 2008 R2 with SP1 Enterprise
noteNote
Installation of the Service Manager management server on a computer running Windows Server 2003 is not supported.

Microsoft .NET Framework 3.5 with SP1*

ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server 2008 R2 (required for the Service Manager management server). **

Windows PowerShell 2.0

Microsoft Report Viewer Redistributable, which is available with the System Center 2012 – Service Manager media.

Data warehouse management server

One of the following operating systems:

  • The 64-bit edition of Windows Server 2008 R2 with SP1 Standard or the 64-bit edition of Windows Server 2008 R2 with SP1 Enterprise
noteNote
Installation of a data warehouse management server on a computer running Windows Server 2003 is not supported.

Microsoft .NET Framework 3.5 with SP1*

Windows PowerShell 2.0

Service Manager or Data warehouse databases

One of the following versions of Microsoft SQL Server Standard or Enterprise:

  • The 64-bit version of SQL Server 2008 with SP1
  • The 64-bit version of SQL Server 2008 with Service Pack 2 (SP2)
  • The 64-bit version of SQL Server 2008 R2

SQL Server Reporting Services (SSRS) in SQL Server 2008 with SP1, SQL Server 2008 with SP2, or SQL Server 2008 R2

Microsoft .NET Framework 3.5 with SP1 is required on the computer hosting the data warehouse databases.*

The SQL Server collation settings must be the same for the computers hosting the Service Manager database, data warehouse database, and Reporting Services database.

Service Manager console

One of the following operating systems:

  • The 32-bit or 64-bit edition of Windows Server 2008 Standard or the 32-bit or 64-bit edition of Windows Server 2008 Enterprise
  • The 32-bit or 64-bit edition of Windows Server 2008 Standard with SP2 or the 64-bit edition of Windows Server 2008 Enterprise with SP2
  • The 32-bit or 64-bit edition of Windows Server 2008 R2 Standard or Windows Server 2008 R2 Enterprise
  • The 32-bit or 64-bit edition of Windows Server 2008 R2 with SP1 Standard for the 64-bit edition of Windows Server 2008 R2 with SP1 Enterprise
  • Windows 7 Professional and Windows 7 Ultimate
  • Windows 7 with SP1 Professional and Windows 7 Ultimate with SP1
  • Windows Vista Ultimate with SP2 or Windows Vista Enterprise with SP2

Microsoft Report Viewer Redistributable, which is available with the System Center 2012 – Service Manager media.

Windows PowerShell 1.0 or Windows PowerShell 2.0

ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server 2008 R2. **

Microsoft Analysis Management Objects (AMOs)

Microsoft .NET Framework 3.5 with SP1*

Self-Service Portal: Web Content Server

The 64-bit edition of Windows Server 2008 R2 Standard or the 64-bit edition of Windows Server 2008 R2 Enterprise

Microsoft Internet Information Services (IIS) 7 with IIS 6 metabase compatibility installed

A Secure Sockets Layer (SSL) certificate can be used on the IIS server that hosts the Self-Service Portal.

ASP.NET 2.0

Microsoft .NET Framework 4 ****

Microsoft Analysis Management Objects (AMOs)

Self-Service Portal: SharePoint Web Parts

One of the following versions of Microsoft SharePoint:

  • Microsoft SharePoint Foundation 2010
  • Microsoft SharePoint Server 2010
  • Microsoft SharePoint 2010 for Internet Sites Enterprise

Software requirements for SharePoint Web Parts for the Self-Service Portal are based on Microsoft SharePoint Server 2010 specifications.

You must install the English language pack in non-English SharePoint installations so that the Self-Service Portal installs correctly.

Excel Services in SharePoint Server 2010

Excel Services in SharePoint Server 2010 is required for hosting dashboards for advanced analytical reports. For more information about installing and configuring Excel Services, see Configure Excel Services for a BI test environment.

Computers accessing the Self-Service Portal

The following operating systems are supported with the Self-Service Portal:

  • Windows Vista
  • Windows XP
  • Windows Server 2003
  • Windows Server 2008

The following browsers are supported with the Self-Service Portal:

  • Internet Explorer 8
  • Internet Explorer 9

Client computers accessing the Self-Service Portal through a browser require the installation of Microsoft Silverlight 4. ***

SQL Server Reporting Services

In a deployment topology where the computer hosting SSRS is not on the same computer that hosts the data warehouse management server, you have to add Microsoft.EnterpriseManagement.Reporting.Code to the global assembly cache.

* Microsoft .NET Framework 3.5 with SP1 is included with the System Center 2012 – Service Manager installation media.

** For more information about the ADO.NET Data Service Update

*** To download Microsoft Silverlight 4, see Get Microsoft Silverlight.

**** To download Microsoft .NET Framework 4, see Microsoft .NET Framework 4 (Web Installer).

Microsoft SQL Server 2008

To download trial software of the English versions of either Microsoft SQL Server 2008 Standard Edition or SQL Server 2008 Enterprise Edition, see SQL Server 2008.

To download SP1 for SQL Server 2008, see SQL Server 2008 Service Pack 1.

To download the trial software for the English version of SQL Server 2008 R2, see SQL Server 2008 R2.

For more information about requirements for Microsoft SQL Server 2008, see SQL Server Requirements for System Center 2012 - Service Manager.

Use the following configuration with SQL Server 2008 SP1:

  • SQL Server full-text search: Full-text search must be selected during installation on the computers running SQL Server that will host the Service Manager and data warehouse databases. For more information about FTS, see SQL Server 2008 Full-Text Search: Internals and Enhancements.
  • SQL Server configured to use case-insensitive databases.
  • Service Account configured in accordance with your organization’s requirements.
  • The SQL Server Reporting Services (MSSQLSERVER) service, configured and running. For more information about how to configure the MSSQLSERVER service, see How to: Verify a Reporting Services Installation.
  • For this release, make sure that you use the same collation in SQL Server on the computers that host the Service Manager database, the data warehouse database, and the Reporting Services database. For more information about SQL Server collations, see Using SQL Server Collations.

If your SQL Server installation is using the default collation (SQL_Latin1_General_CP1_CI_AS), a warning message appears, as shown in the following illustration.

Default Collation Warning
CautionCaution
Support for multiple languages in Service Manager is not possible when you are using the default collation (SQL_Latin1_General_CP1_CI_AS). If later you decide to support multiple languages using a different collation, you have to reinstall SQL Server. There are no issues with using the default collation with the English-only installations of Service Manager. For more information about language support, see Language Support for System Center 2012 - Service Manager.

You can define the collation when you install SQL Server 2008. During Setup, on the Server Configuration page, click the Collation tab, and then click Customize for both the Database Engine and Analysis Services entries.

SQL Server Reporting Services

When you install SSRS, select the option to install the native mode default configuration. For more information, see Considerations for Installing Reporting Services.

Do not use the same SSRS instance that you are using for Service Manager with any other Service Manager products.

SQL Server Analysis Services

SQL Server Analysis Services (SSAS) is required for Service Manager.

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 3.5 SP1 is required for running Service Manager. Microsoft .NET Framework 3.5 SP1 is included with the Service Manager installation media.

Microsoft .NET Framework 4

The Self-Service Portal for Service Manager consists of two parts, a web content server and SharePoint Web Parts. The web content server requires Microsoft .NET Framework 4. To download .NET Framework 4, see Microsoft .NET Framework 4 (Web Installer).

Microsoft SharePoint Server 2010

The Self-Service Portal for Service Manager consists of two parts, a web content server and a SharePoint website. You must install SharePoint Web Parts on a computer that hosts SharePoint Server 2010. A link to download SharePoint Server 2010 is on the Service Manager Prerequisites page in Setup, or you can download an evaluation copy of SharePoint Server 2010 at Download Microsoft SharePoint Server 2010.

ImportantImportant
You must install the English language pack in non-English SharePoint installations so that the Self-Service Portal installs correctly.

Windows PowerShell 2.0

Windows PowerShell 2.0 is required for Service Manager. You enable Windows PowerShell 2.0 in Windows Server 2008 using Service Manager. For more information see How to: Enable Windows PowerShell

Source

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Let's GO:

In first time, download SCSM 2012 HERE  Big Smile Big Smile Big Smile

Environnement requirements:

1 Active Directory Domain controller

1 Server for SCSM 2012

 


Launch Setup.exe

Click on Service management server

 

Accept the licence terms and click Next

Click Next

Checking for requirements in progress...

For review the complete prerequisite, click HERE

In my example, all is done except the memory parameter foro my configuration.Normaly, the minimum is 8192 Go.

Insert the SQL Server name and click Next

Insert the SQL Server name and click Next

Create the first new management group, in my example, i take SCSM2012_Admins and click Next

Click Next

Click Next

Choice and click Next (thanks help Microsoft to improve the product, accept the Customer experience improvement program)...Big Smile

Select Use Microsoft update... and click Next

Click Install

Installation is done, select Open the encryption backup .... and click on Close !!! Big Smile Big Smile Big Smile

Click Next

Click Next

Save the backup file to a location of your choice ...and click Next

Insert the password and click Next

Click Finish

Launch the shorcut to System Center Services Manager and click on Connect

Big Smile Yes beautiful work to Microsoft SCSM Team !!!, System Center Services Manager is ready to use in your environment!!!Big Smile

Documentation available for download:

Document

Description

Link

Planning Guide for System Center 2012 – Service Manager RC

This guide helps you understand the hardware and software requirements as well as software roles you need to prepare for Service Manager before deployment it for use in your organization. Also in this guide are general guidelines that can help you plan for the better hardware and software performance and scalability.

Download the Planning Guide

Deployment Guide for System Center 2012 – Service Manager RC

This guide helps you deploy System Center 2012 – Service Manager in one of several different scenarios. The scenarios range from a simple one-computer scenario to a four-computer scenario that is designed to support production-type environments. In addition, this guide shows you how to register a Service Manager management group with the Service Manager data warehouse so that you can generate reports.

Download the Deployment Guide

Administrator's Guide for System Center 2012 – Service Manager RC

This guide describes concepts that are important to Service Manager administrators, and it includes procedures that Service Manager administrators must perform to configure Service Manager.

Download the Administrator’s Guide

Operations Guide for System Center 2012 – Service Manager RC

This guide provides information about how to use the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization’s computer infrastructure.

Download the Operations Guide

Authoring Guide for System Center 2012 – Service Manager

This guide describes the use, authoring, and customization of management packs, which allow for customizations in System Center 2012 – Service Manager.

Download the Authoring Guide

Disaster Recovery Guide for System Center 2012 – Service Manager

This guide provides information to help you develop a recovery plan for potential software and equipment failures and to help you recover from disasters that might affect your Service Manager management server.

Download the Disaster Recovery Guide

Upgrade Guide for System Center 2012 – Service Manager RC

This guide provides information to help you develop a plan to upgrade to System Center 2012 – Service Manager RC from the Service Manager SP1 CU2 version.

Download the Upgrade Guide

Job Aids for System Center 2012 – Service Manager

Job aids are worksheets and resources that can help you create your deployment plan for System Center 2012 – Service Manager and to understand how MOF processes relate to Service Manager. They are designed for you to customize.

Download the job aids

For to know more to this great product, it's HERE

Comments

# System Center 2012 | How to install and configure System Center 2012 Services Manager (SCSM2012)

Hi all, Before You install System Center 2012 Service Manager, let's go thoe requirement first! What's